Versand

Free Shipping

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Carrier

We ship all orders via YunExpress, a reliable international logistics provider specializing in cross-border e-commerce shipments. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Estimated Delivery Times

Delivery times vary depending on your location:

• United States & Canada: 7–15 business days
• Europe: 7–15 business days
• United Kingdom: 7–12 business days
• Australia & New Zealand: 10–18 business days
• Asia & Southeast Asia: 5–12 business days
• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, local postal delays, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Order Tracking

Once your order has shipped, you can track your package using the tracking number provided in your shipping confirmation email. Tracking information may take 2–3 business days to update after dispatch.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at btenjewelry@163.com and we will do our best to assist you.